Overview Senior Event Tech Manager at FIRST. FIRST is a global brand experience agency serving clients across financial services, technology, media, aerospace, healthcare, and professional services. FIRST has received multiple accolades including 2025 Most Innovative Marketing Agencies of the Year (Chief Marketer), Top Agency of the Year 2024 (Event Marketer), Global Agency of the Year, over 100 Employees (C&IT), and listed among the 200 Top Marketing Agencies (Chief Marketer) for 2024, 2023, and 2022. Location Remote working; EST hours essential. What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Senior Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions Advises on user experience of all pre-event and onsite registration for both virtual and in-person events Implementation and project management of event registration websites, app builds and all technological aspects of our events Troubleshoot technical issues Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc. Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements Work with Event delivery team on overall program logistics, production, and implementation Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate Registration desk flow design and set up Lead contact for attendee management and technology vendors including pre-event and during execution Assist in contacting clients for relevant information pertaining to the event Create and distribute post event client surveys Coordinate planning and utilization of mobile apps. May assist with build depending on platform. List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics Manage relationships with technology suppliers including the negotiation of contracts Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc Provide the client with cost savings / value adds whenever possible Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities include: overseeing vacation coverage, workload, staffing assignments, personal development reviews, and leading/directing the team Keep up-to-date on emerging technologies, trends and ensure team members are informed What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply. Contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process. 8-10 years of experience in Attendee Data Management and Event Technology, including meeting planning and coordination with registration and event technology People management experience is preferred, but not required Expert-level Proficiency In Cvent FLEX (Required) Bachelor’s Degree preferred Proficient programming skills of HTML and CSS is preferred Advanced proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms Advanced experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms Advanced proficiency with Microsoft Office – Excel (VLOOKUP) and PowerPoint Advanced project management skills with the ability to manage multiple projects simultaneously Excellent written and oral communication skills at all levels Extensive industry knowledge of new suppliers, services, and best practices Strong client management skills with the ability to influence and lead by example Strong ability to create best practices and take on new initiatives independently Client-centric, adaptable to client needs and styles; able to deepen relationships and support business programs Motivated, self-starter, able to take direction and work independently Benefits include Medical, Dental & Vision, 401(k), Flexible Spending Accounts, Paid Time Off, EAP, Life/Disability/Pet Coverages, Wellness Stipend, Mobile Phone Allowance, Headspace access, and more. Global opportunities are available across FIRST’s 7-country presence. United States Residents: The base pay for this position ranges from $80,000 to $125,000. This role is also eligible for an annual discretionary bonus. Equal Opportunity FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to protected characteristics. If any candidate needs adjustments, please get in touch to discuss. J-18808-Ljbffr