Job Title: Customer Technical Support Specialist
This is a customer-facing role that requires strong technical knowledge, effective communication skills and the ability to work under pressure.
The successful candidate will provide exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
Responsibilities:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements:
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
* Ability to travel 15% travel, overnight, within territory or locations
Benefits:
This role offers a unique opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* Competitive compensation and benefits package
* Opportunities for growth and advancement