Overview
Process Control Specialist/Logistics Analyst, European Central Flow Team (ECFT) — shape the future of global e-commerce at Amazon. You’ll orchestrate millions of daily orders and innovate advanced fulfilment solutions, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for warehouses and the link between millions of daily orders and Amazon Associates, the PCS ensures seamless fulfilment operations. In this role, you’ll drive Europe‐level workflow planning, risk mitigation, and cost and capacity management, collaborate with FC partners, identify and rectify workflow variances, and manage the journey of orders from checkout to shipment. Our onboarding and matrix structure support your growth as you deliver, innovate, and expand your capabilities. We’re seeking problem-solvers with a keen eye for optimization, meticulous attention to detail, and the ability to communicate effectively across all levels. Your curiosity will help you understand the systems powering our operations and their interdependencies. Join us to help shape the future of e‐commerce fulfilment at Amazon.
Key job responsibilities
* Master Amazon's flow management tools and processes, becoming the go‐to interface for FC operations
* Innovate and implement metrics, conduct analyses to uncover optimization opportunities, and design scalable, standardized solutions
* Cultivate cross‐functional partnerships, translating complex concepts into accessible insights for stakeholders
* Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site KPIs
* Teach peers and customers through knowledge‐sharing initiatives, developing and delivering training programs to elevate capabilities
A day in the life
Based in our European Central Flow Team offices in Barcelona, you’ll play a crucial role in optimizing operations across Europe’s Fulfilment Centres. Here’s what you can expect:
* Start of Shift: Handover, review network status, forecast volumes and capacities, and identify events that may impact forecasts; align with on‐site teams on priorities and metrics
* Throughout Your Shift: Connect with operations teams across Europe, create data‐driven plans using in‐house tools, refine staffing strategies, lead real‐time decisions, make strategic adjustments as information updates, maintain stakeholder communications
* End of Shift: Share insights and report key metrics, outline potential impacts for upcoming shifts, and communicate key updates and recommendations
We’re looking for problem‐solving excellence. Use analytical skills to tackle challenges, coordinate effective solutions with a supportive team, and share insights and best practices with colleagues. The role offers opportunities to broaden your skillset across processes, training, analyses, and more, driving professional growth and impact across the organization.
What makes this role special
* Supportive, inclusive and diverse team culture
* Clear career progression and access to internal promotions
* Opportunity to lead innovative projects and mentor peers
* Shift options supporting work‐life balance, 8‐hour workdays; initially Thursday to Monday cohort with eligibility to adjust shifts (Monday to Friday, Saturday to Wednesday, rotating or permanent night shift 22:00–06:00) based on business needs
About the team
The European Central Flow Team (ECFT) is a core part of Amazon's Fulfilment Centres network. We focus on capacity, risk, and workflow management with real‐time responsiveness and resource planning to ensure customer promises are kept and deliveries arrive on time, every time.
Why Join ECFT
ECFT is at the forefront of fulfilment optimization. We collaborate with multiple stakeholder teams to identify high‐impact opportunities, leveraging a metrics suite and millions of data points to drive efficiency. We combine hard data with frontline insights to drive innovation, standardize efforts, and increase availability, speed, and cost‐to‐serve across the FC network. You’ll help deliver smiles to millions of customers while tackling complex logistical challenges.
BASIC QUALIFICATIONS
* Proficient in English (European Framework level B2)
* Strong communication skills across multiple stakeholder groups
* Problem solver who is comfortable working with data to make critical decisions
PREFERRED QUALIFICATIONS
* Proficient in English (European Framework level B2) for clear communication across channels
* Ability to simplify and convey intricate ideas to diverse audiences
* Bias for action, able to work independently to triage issues and solve problems while judging escalation needs
* Attention to detail, comfortable with data to influence multiple stakeholders
Amazon is an equal opportunities employer. We value a diverse workforce and make recruiting decisions based on experience and skills. For privacy details, please see Amazon’s Privacy Notice. If you require accommodations during the application or hiring process, visit our accommodations page for more information. If your country/region isn’t listed, contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on protected veteran status, disability, or other legally protected status.
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