Descrizione lavoro
Italian Hospitality Collection brings together luxuryhotels, resorts, and spas in some of Italy’s most iconic destinations. In Tuscany, the collection includes Fonteverde, Bagni di Pisa, and Grotta Giusti, historic thermal residences set in breathtaking landscapes; in the Aosta Valley, Le Massif interprets Alpine hospitality with a contemporary touch.
In southern Sardinia, Chia Laguna Resort overlooks one of the island’s most spectacular stretches of coastline and comprises three distinct hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia – Curio Collection by Hilton, and Hotel Village. The resort has a total of 424 rooms and a conference centre with 8 meeting rooms accommodating up to 900 delegates. A dynamic and stimulating environment, with a wide range of dining options, a 1,000 m² spa, 2 beach clubs, sports facilities, and a congress center: working at Chia Laguna means joining a team committed to service excellence and having the opportunity to grow professionally within one of Italy’s most prestigious hospitality groups.
1.0The role and type of contract
This position will report to the General Manager of the resort and will share responsibility for operational management with him, following the guidelines of IHC Group.
We offer a permanent contract with Quadro A2 Employment classification – CCNL AICA Tourism.
2.0What we are looking for
We are recruiting for a Cluster Hotel Manager for Chia Laguna Nature Resort, who will take on the operational responsibility of the two Hilton branded hotels part of the resort:
·The Laguna hotel, part of Conrad collection with 107 keys 5 Star, one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering guests intuitive service, infinite connections and a world of style.
·The Baia di Chia hotel, part of Curio collection with 77 keys 5-Star, one collection of hotels that are hand-picked for their distinct character and personality, catering towards today’s travellers that are looking for unique and memorable hotels that offer distinct and authentic experiences.
The Cluster Hotel Manager will be responsible for managing the daily hotel operations of these who hotels in the continuing effort to deliver the brand promise, creative and outstanding guest service.
üDriveandsupportmotivationwithinthetwo teams of the hotels
üDriveincrementalrevenuesacrossalldepartments.withkeyfocusinRoom DivisionaswellasF&B
üDriveconsistencyandqualitystandards disposed by the brands throughout the year
üDelivertheannualbudgetthroughtheagreedcommercialstrategies
3.0Soft & Personal skills
Mustpossesshands-onandsuccessfulexperienceinmanagingallthekeybusinessfunctionsrequiredofaHotel Manager, including operations, management controlling, sales, revenue and e-commerce. All in an upscale/luxury brandedenvironment.
Excellentinterpersonalskills,capableofmaintainingpresenceandcommunicatingeffectivelyatalllevels within the two hotels part of resort.
Must beastrongleaderwhohasempathyandanabilitytomotivateandmentorothersto delivertheagreed strategy and desired outcomes within allocated timeframes.
Beaself-starterandhavetheabilitytoestablishaprocessforactivitiesthatleadtotheimplementationofthe agreed strategy, systems, procedures oroutcomes.
Ability to take initiative to identify, prioritize and implement actions required to completion and ensuring deadlines are met. Ability to work well under pressure and effectively handle multiple and concurrent demands.Abilitytocollaboratewithothersandactinanobjectivemannertostayontracktoachievegoals.
Theabilitytoreadilymodify,respondtoandintegratechangewithminimalpersonalresistance.Mustbeable to adapt to changing environments.
Mustpossessstronganalyticalskillsandtheabilitytocommunicatetheresultsclearly,eitherthroughmonthly performance reports or any other ad hoc financial analysis requested fromGM. Capability to propose solutions that adjust costs in line with revenue performance.
4.0Key skills and qualifications
üAnexceptionalleaderwithoutstandingnetworkingskills.
üStrongexperienceinluxuryhospitality
üAstrongleaderandhands-onoperatorwithexcellentpeoplemanagementskills,drivingemployee engagement and delivering the highest level of customer service
üStrongresortoperationalexperience across luxury properties
üStrongunderstandingofoperationalfunctionsandideallyofcommercialfunctions
üExcellentorganizationalandplanningskills
üApositiveandmotivatedhands-onapproach
üFluentItalianandEnglish
üExcellent room division and foodandbeverageknowhow
üPreviousexperienceinluxuryinternationalbrands PriorexperiencewithHilton, within one of the luxury or upper upscale brands