CRM Lead Functional Consultant (BizApps)
At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human‑centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.
As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft‑first solutions.
You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies.
What You’ll Do
* Client Advisory & Leadership
o Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges.
o Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps.
o Facilitate executive‑level discussions, workshops, and solution design sessions.
* Business Analysis & Solution Design
o Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions.
o Translate business needs into functional and non‑functional requirements, maintaining a Requirements Traceability Matrix (RTM).
o Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities.
o Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards.
* Delivery & Collaboration
o Author functional design documents and user stories, working closely with technical consultants and architects.
o Collaborate with development teams to ensure functional intent is accurately implemented.
o Configure, prototype, and validate business processes using Dynamics 365 and Power Platform.
o Lead UAT planning and execution, supporting change management and adoption activities.
o Provide guidance and mentorship to junior consultants and offshore teams.
o Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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