The Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.
You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.
offer technical support to customers with a focus on design and Features & Benefits;
Training to customer, end user, consultants, specifiers of FP;
Commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems;
Provide technical support to customers and specifiers for water based product range
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely within the technical support team in EMEA
Assist our customers in complex projects to identify the systems and products they require
Provide technical support to customers and specifiers for water based product range
Provide technical support to colleagues with accurate technical information
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely wi