PbWho we are /b /ppSpoki is reshaping how businesses communicate with their customers. Through our innovative platform, we merge WhatsApp and Artificial Intelligence to create authentic and trusted relationships. /ppFrom our headquarters in Puglia, we’ve built a growing international team with a strong focus on customer success. After entering the Spanish market, our mission is to consolidate and expand it by building long-lasting connections with businesses that believe in the power of conversations. /ppThe future is conversational, and we’re looking for someone who wants to make it happen with us. /ppbThe role: /b /ppThe Partner Success Manager plays a key role in Spoki’s partner network. This is not just about maintaining existing relationships; it’s about having a clear overview, understanding partners’ strategic needs, and turning them into concrete actions. You will be the main point of contact, support platform adoption, and contribute to initiatives for shared growth. /ppbWhat you will do: /b /pulliProactively manage your assigned partner portfolio, ensuring strong and lasting relationships. /liliPlan and conduct onboarding and training sessions, guiding partners toward optimal use of the Spoki platform. /liliMonitor partner performance continuously, identifying growth opportunities, potential issues, and developing actionable improvement plans. /liliCollaborate with internal teams (sales, marketing, product) to align strategies and maximize co-selling and joint growth opportunities. /liliProvide operational, consultative, and strategic support to help partners solve problems and optimize processes. /liliKeep partners updated on new platform features, best practices, and Spoki initiatives. /liliParticipate in the development and implementation of programs and tools to improve the partner experience and foster mutual growth. /liliCollect feedback from partners and share it with the product team to contribute to platform evolution. /li /ulpbRequirements: /b /pulli3–7 years of experience in partner success, customer success, account management, or similar roles, preferably in SaaS or tech environments. /liliAbility to understand complex processes and translate them into actionable solutions. /liliExcellent communication and interpersonal skills, with problem-solving mindset and empathy. /liliStrategic vision combined with attention to detail and the ability to manage multiple priorities. /liliFamiliarity with CRM systems and digital platforms. /liliFluent in English (spoken and written). /liliAvailability to work on-site in San Vito dei Normanni. /li /ulpbDesired soft skills: /b /pulliProactive and able to take initiative independently. /liliCollaborative mindset and ability to build strong, lasting relationships. /liliAbility to analyze partner data and feedback, turning insights into concrete actions. /liliFlexibility and resilience in dynamic, evolving contexts. /li /ulpbWhat we offer: /b /pulliA central role with real responsibility for the success of partners and the evolution of Spoki’s network. /liliProfessional growth in an innovative, dynamic, and fast-growing environment. /liliContinuous training and access to advanced tools to perform at your best. /liliSalary range: 30.000 - 36.000 gross annual, based on experience /lilipermanent and full-time contract (CCNL Commercio) /liliMeal vouchers /liliCompany laptop /li /ul