Here is a refined version of the job description with improved formatting and clarity: Customer Quality Specialist Cherasco What We Offer: CCNL Metalmeccanica Industria RAL 30/35K Company Description: Synergie Italia, Divisione Cuneese Permanent, is recruiting for an innovative company in the clean transportation technology sector: Position Main Responsibilities: Customer Feedback Management: Monitor and collect customer feedback to identify and resolve recurring issues. Maintain accurate records of communications and resolutions. Non-Conformity Analysis: Analyze reported non-conformities, identify root causes, and develop corrective and preventive actions. Cross-Functional Collaboration: Work closely with Production, Logistics, and Quality Assurance departments to ensure corrective actions meet customer expectations and internal quality standards. Continuous Improvement Support: Propose and participate in improvement projects, contributing to the achievement of quality objectives. Reporting: Prepare periodic reports on customer quality issues, highlighting areas for improvement and results of corrective actions. Documentation Management: Keep documentation updated and compliant with quality management system requirements and regulations. What We Offer Direct employment with a fixed-term or indefinite contract (based on experience) Working hours from Monday to Friday CCNL Metalmeccanica Industria RAL 30/35K Location: Cherasco (CN) Requirements Relevant degree or diploma Experience in similar roles within quality or customer service sectors Preferable knowledge of quality principles and non-conformity analysis methods (e.g., root cause analysis, Ishikawa diagram, 8D) Familiarity with CRM systems and advanced skills in Microsoft Excel; knowledge of quality management tools like ERP is a plus Strong analytical skills to identify problems and propose solutions promptly Excellent communication skills for effective interaction with clients and colleagues Additional Information If you're interested in joining our dynamic and innovative team, please send your CV. We look forward to meeting you! The offer is addressed to candidates in accordance with Legislative Decree 198/2006 and Legislative Decrees 215/2003 and 216/2003. Interested individuals are invited to read the privacy policy pursuant to Articles 13 and 14 of EU Regulation 2016/679. Ministry Authorization N. 1207 SG dated 16/12/2004 J-18808-Ljbffr