Data Scientist (Conversational AI) – Italian Speaking
Location: Fully Remote
Contract Type: Freelance Contractor
Duration: Initial 3-month contract with likely extension
Start Date: ASAP
Seniority: Junior to Mid-Level
Language Requirement: Fluent Italian and English
About the Client
Our client is a leading international energy company undergoing a significant digital transformation, with a strong focus on innovation, sustainability, and customer experience. Operating across multiple European markets, they are investing heavily in AI-driven solutions to enhance customer engagement and optimise business processes through intelligent conversational technologies.
The Opportunity
We are seeking an Italian-speaking Data Scientist with a passion for Conversational AI to join a growing digital innovation team. This role will focus on the design, optimisation and analysis of chatbot and voicebot solutions, leveraging both traditional NLU approaches and modern LLM/RAG architectures.
This is an excellent opportunity for a junior to mid-level professional looking to gain hands-on experience within a large-scale enterprise environment while contributing to impactful AI initiatives.
Key Responsibilities
* Design, develop and optimise chatbot and voicebot solutions using both NLU and LLM/RAG architectures.
* Create, test and refine prompts to improve conversational performance and user outcomes.
* Apply Conversation Design, UX and copywriting best practices to deliver intuitive and engaging customer interactions.
* Configure and maintain conversational solutions using low-code development platforms.
* Analyse conversational datasets to identify trends, performance indicators and optimisation opportunities.
* Define, monitor and report on key conversational KPIs.
* Support continuous improvement initiatives through data-driven insights and recommendations.
* Maintain and manage tracking files, reporting documentation and conversational performance records.
* Collaborate with cross-functional stakeholders including business teams, developers and product owners.
Required Skills & Experience
* Experience designing and implementing chatbots and voicebots using both NLU-based and LLM/RAG-based architectures.
* Advanced proficiency in Prompt Engineering, including prompt creation, testing and optimisation.
* Strong understanding of Conversation Design principles, UX design methodologies and conversational copywriting.
* Experience working with low-code chatbot and voicebot platforms, including:
* Google Dialogflow (ES and CX)
* Microsoft Copilot Studio (formerly Power Virtual Agent)
* Ability to analyse conversational data and extract actionable KPIs.
* Strong analytical and problem-solving skills.
* Proficiency in Excel and CSV-based tracking and reporting processes.
* Fluent Italian language skills (spoken and written).
* Good communication and stakeholder management abilities.
Desirable Skills
* Exposure to Generative AI projects within enterprise environments.
* Understanding of Retrieval-Augmented Generation (RAG) frameworks and implementations.
* Experience working within customer service, utilities, energy or digital transformation programmes.
* Familiarity with conversational analytics and reporting tools.
Interested? Contact to learn more about this fantastic opportunity!