Job Description:
A Front Desk Supervisor oversees the daily operations of the front office, ensuring a consistently high standard of service is maintained. This includes supervising staff during assigned shifts, monitoring appearance and performance, and maintaining a professional atmosphere.
Key Responsibilities:
* Supervise and motivate team members to provide exceptional guest service
* Maintain accurate knowledge of hotel products, services, and promotions
* Manage guest requests, inquiries, and complaints in a prompt and professional manner
* Collaborate with other departments to ensure seamless service delivery
Requirements:
To succeed in this role, you will possess excellent supervisory, communication, and interpersonal skills. Additionally, you should have experience in the hotel or hospitality industry, a strong understanding of commercial awareness, and the ability to work calmly under pressure.
Benefits:
* Opportunity to develop your leadership skills and progress within the organization
* Chance to work in a dynamic and fast-paced environment
* Competitive compensation package
About Us:
We are a leading global hospitality company dedicated to delivering exceptional guest experiences. Our vision is to create remarkable hospitality experiences around the world every day.