Role:Committed to develop your career in IT within large corporations?Keen on customer support?Willing to work within an international working environment?Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.What about your responsibilities?Support PCs, laptops, mobile devices, peripherals, and workplace equipmentAssist with video conferencing systems, monitors, printers, phones, and projectorsInstall, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)Troubleshoot basic hardware, software, and connectivity issuesSupport walk-up IT desks or kiosks, when requiredProvide smart hands support for servers, network devices, and site equipment under remote guidanceHelp with basic router and switch installationsAssist with datacenter-related tasks and backup activitiesAsset managementHandle tickets and requests in ITSM systemsLocation: Milan (City Center - fully onsite)Requirements:2–5 years of experience in IT support or a similar roleExperience in OS, Apps and H/W installation and troubleshooting depending on project productsStrong knowledge of Windows 10/11, Office 365, and common enterprise applicationsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)Familiarity with Active Directory, Azure AD, Exchange Online, and identity managementFamiliarity with ticketing systemGood English and fluent ItalianCommunicative and supportive attitudeBenefits:Buddy programInternal career development programOnboarding programStaff discountsTicket Restaurant (Edenred, Sodexo, UP)/ Meal VoucherBe part of Us: