About the Company The AI-driven trade platform transforming industrial supply in infrastructure' energy' and construction materials. It connects vetted suppliers across Asia' Europe' and the GCC region with local demand through a single integrated platform. Its proprietary AI stack digitizes and automates the full lifecycle of materials trade - from procurement and pricing to inventory' logistics' and embedded financing - replacing thousands of manual' relationship-driven processes with real-time orchestration. Buyers gain instant quotes' reliable availability' and predictable delivery through a unified operating system. Suppliers agevolazioni from accurate forecasting' disciplined demand management' and seamless integration into cross-border fulfillment networks. The company partners with leading brands to run both dropship and cross-dock fulfillment motions for large-scale transactions' turning global supply chains into predictable' repeatable' software-like workflows. The company has scaled to triple-digit-million GMV' operates across six international markets' and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia' it is building the world's first industrial-grade AI operating system for materials - redefining how global trade works in one of the world's largest and most essential industries. The company is backed by top-tier investors as well as global institutional banking partners' having recently closed its $40m series B - Atomico' Project A' and Invent Capital with institutional backing from Commerzbank and KfW. What You'll Do Dive in as the strategic force behind our post-sales customer journey' transforming satisfaction into a powerful engine for growth. As a key player in a nimble' high-impact team' you'll own the customer experience for the ITALY market' shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion. - Architect and implement a best-in-