At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well‑being, or intellectual curiosity to unleash in a fast‑paced environment and supportive community.In return, get a sense of belonging, a long‑term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.Because at Norgine, we transform lives with innovative healthcare solutions.We have an exciting opportunity for a Modern Workplace Engineer to join Norgine.The person holding this position will report to Senior Director Enterprise Solutions.The Modern Workplace Engineer is responsible for analysing, designing, and implementing business processes to enhance operational efficiency and effectiveness by using technology.This role involves collaborating with various departments to identify requirements and areas for improvement, using existing tools and methodologies to streamline processes, and ensuring that changes align with the company's strategic goals.This role primarily focuses (but not only) on the practical application like M365 Suite (Microsoft Teams, Power Platform, SharePoint and CoPilot) as well as other Open‑AI based tools to meet operational needs and improve user workflows.If you want a multi‑dimensional 3D career in a leading healthcare organisation, join us.KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :Business Process / Model RethinkAnalyze and identify opportunities to improve processes, practices, and procedures using prescribed methodologies.Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them, ensuring minimal disruption to operations.Business Requirements IdentificationCollaborate with business functions to gather and document requirements for technical solutions, identifying opportunities to replace manual or inefficient processes. Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.Analysis of "As Is" and "To Be"Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required, including workflows, procedures and guidelines.Processes AutomationAnalyze business processes to identify and implement use cases for Automation across departments, including task automation, data summarisation, and content generation. Develop software tools that automate routine tasks through existing user interfaces. Create smart workflows via Power Apps, integrating tasks performed by humans and machines and using best practices for scalability and maintainability. Create and manage Power Automate flows to support repeatable business processes.Technical SupportProvide advice, training, and assistance to users to resolve complex queries, and ensure smooth adoption of process and tool capabilities.Support specific technology implementation processes, aiding in the optimization of technology use.Insights and ReportingGenerate reports on process improvement initiatives, highlighting successes, challenges, and areas for further improvement. Prepare and coordinate the completion of various data and analytics reports to monitor the effectiveness of implemented processes and make adjustments as necessary to achieve desired outcomes. Monitor technology roadmap and evaluate potential use cases for new features within the organisation.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Compliance ResponsibilityComplies with applicable rules, laws, regulations and guidance governing their role responsibilitiesM365 SuiteProven experience implementing use cases with Microsoft Copilot or Open AI‑based tools.Comprehensive knowledge of Microsoft 365 configuration and lifecycle management.Experience in developing and delivering solutions in a commercial environment would be beneficial.Hands‑on experience developing solutions with Power Apps and PowerAutomate in a global environment.Good knowledge of ServiceNow and solutions provided by ServiceNow, beyond standard end‑user capabilities.EXPERIENCE REQUIREDTechnology or related field, or Equivalent LevelBachelor's Degree in Business Administration, Management, InformationOur benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.Sound good? Find out more about the career you’ll have with Norgine, then apply here.LI-PP1J-18808-LjbffrModern Workplace Engineer Business Analyst • Milano, Lombardia, IT
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