PpSereno Hotels is a small, design-led luxury hotel group with properties in Como and St. Barthélemy. We believe that exceptional hospitality starts behind the scenes, and we’re looking for an IT Service Delivery Manager who takes quiet pride in making everything work — seamlessly, reliably, and invisibly. /p h3THE ROLE /h3 pYou’ll own the full IT and communications landscape across our properties, working closely with our external IT service provider while serving as the internal expert our teams rely on. This is a hands‑on, senior role: equal parts strategy, operations, and day‑to‑day problem solving. /p h3Your core responsibilities will include: /h3 ul liSystems administration and operation across all IT and communication platforms /li liCoordinating and following up on user administration and support with our IT service provider /li liManaging and maintaining front‑office systems (Protel Air Cloud PMS), telephone systems (3CX), and point-of‑sales systems (iSelz) /li liManaging electronic lock systems (VDA), back‑office systems (Sage, Datev), and office automation and email (MS O365) /li liSupporting guest Wi‑Fi services and managing servers, PCs (Mac and Windows), and mobile devices /li liMaintaining local and wide area networks, video systems, and digital signage /li liEnsuring IT security, policy compliance, and data integrity across all systems /li liStaying current with technology trends and proactively recommending improvements /li liProviding second and third‑level support through the IT service provider and internal channels /li /ul h3WHAT WE’RE LOOKING FOR /h3 pYou bring at least five years of hospitality IT experience and know the systems that run a luxury property inside out. You’re comfortable owning a wide remit independently, communicating clearly with non‑technical colleagues, and escalating the right things at the right time. /p h3Specifically, you have: /h3 ul liProven experience with hotel IT systems, ideally including Protel Air Cloud, 3CX, iSelz, VDA, Sage/Datev, and MS O365 /li liStrong networking skills across LAN/WAN environments /li liExperience managing Mac and Windows environments, mobile devices, and AV/digital signage systems /li liSolid knowledge of IT security practices and compliance frameworks /li liProficiency in Power BI for reporting and operational insights /li liExcellent written and spoken English /li liA service‑first mindset — you’re a calm, dependable presence when things go wrong /li /ul h3NON-NEGOTIABLES /h3 ul liBased near Como, Italy (working permit required) /li liWillingness to travel to St. Barthélemy as needed /li liMinimum 5 years’ experience in hospitality IT /li liBusiness‑level English (written and spoken) /li liAvailability for occasional out‑of‑hours support /li /ul h3WHAT WE OFFER /h3 ul liA senior role with genuine ownership and autonomy in a respected luxury brand /li liThe opportunity to work across two exceptional properties — Como and St. Barth /li liA close‑knot, talented team with a collaborative culture /li liOngoing development and the chance to grow alongside an ambitious group /li /ul pFront‑row access to Sereno’s next chapter of growth /p /p #J-18808-Ljbffr