Job Description - Rooms Division Manager (HOT0CA9V)Job NumberHOT0CA9VWork LocationsHilton Milan Hotel Via Luigi Galvani 12 Milan 20124OverviewA Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.What will I be doing?Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and HousekeepingEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementOperate within departmental budgets through effective stock and cost controls and well managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresMonitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure ongoing trainingEnsure communication meetings are conducted and post-meeting minutes generatedRecruit, manage, train and develop the Room Division teamContribute to succession planning within the hotel and companyEnsure team members comply with hotel security, fire regulations and all health and safety legislationProficient in property management systemsAssist other departments wherever necessaryEnsure the department adhere to Hilton policies and proceduresEnsure competence of HHonors loyalty programme and ensure complianceWhat are we looking for?Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacityStrong leadership skills to manage and motivate the teamExcellent organisational and planning skillsAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Degree in related fieldFamiliar with Property Management SystemsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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