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Fresenius Medical Care, a worldwide multinational company and leader in dialysis machinery production and renal treatment services, is looking for a
Senior Service Designer for the Digital Services and Solutions team.
The selected candidate will report to the Director of User Experience – Digital Services and Solutions.
The Service Designer will collaborate with global multidisciplinary product teams to develop service offerings within Fresenius's ecosystem.
Responsibilities include:
* Conducting stakeholder discussions to identify innovation opportunities.
* Gathering requirements during discovery phases.
* Designing prototypes of improved business processes.
* Testing innovative solutions.
* Gaining deep domain knowledge to propose enhanced solutions.
We seek a resilient, adaptable problem-solver with excellent organizational, communication, interpersonal, and teamwork skills.
This role is based anywhere in Italy, with an Italian contract, 100% remote work, and up to 15% annual travel, including international.
Critical duties include:
* Partnering with stakeholders to define service requirements.
* Identifying user needs and journey improvements.
* Leading end-to-end service design projects.
* Conducting user research and customer journey mapping.
* Synthesizing data to understand user workflows.
* Contributing to customer experience goals.
* Communicating findings and recommendations.
* Developing service blueprints and visualizations.
* Measuring service effectiveness via customer satisfaction scores.
* Mapping processes for improvements.
* Proposing solutions to design challenges.
* Serving as a Human-Centered Design ambassador.
* Mentoring junior designers.
* Staying updated with UX trends.
Requirements:
* Bachelor’s or Master’s in Human-centered fields or related experience.
* Minimum 5 years in Service Design for enterprise solutions.
* Technical knowledge in development methodologies and project implementation.
* Understanding of UX processes, tools, and templates.
* Proficiency in Figma (portfolio link required).
Skills & Traits:
* Proactive, self-motivated learner.
* Strong business acumen.
* Storytelling and influence skills.
* Poised under pressure.
* Highly organized and detail-oriented.
* Excellent communication skills.
* Ability to multitask under tight schedules.
Professionals with the required profile will be contacted. We thank all candidates; profiles will be kept for future opportunities.
Fresenius Medical Care promotes diversity and equal opportunity. All talented applications are welcome!
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