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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.
Qualifications
1. Background in science; major in electricity and electrical engineering is preferred;
2. At least three years of relevant work experience; a background in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, team spirit, and good customer service awareness.
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