As an IT agent, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Agent will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous IT experience, preferably in the hotel, leisure, and/or service sector Experience of all Microsoft systems Experience of hotel applications, such as OnQ and Micros, preferred Excellent organizational and interpersonal skills Current technical skills and knowledge of technology Excellent technical skills and knowledge of Networking configuration, Router, VPN, VLAN, CISCO, Fortinet, Juniper, PFSENSE & similar skills J-18808-Ljbffr