ReportingThis position reports to: Order Handling Specialist.Your Role And ResponsibilitiesYou will be responsible for providing technical, order- and payment-related assistance/support to internal and external customers and for managing the invoicing process. You will coordinate with relevant stakeholders to ensure full case ownership and to continuously improve customer satisfaction.
Verification of orders received from customers; control of order confirmations received from factories and communication with them regarding any required clarification or changes.Creation and management of sales orders, from quotation through to delivery and invoicing.Monitoring order status, verification of deliveries, and follow‐up on delays.Management of the full invoicing process, including: electronic invoicing; monitoring and management of overdue payments; management and recording of declarations of intent; verification and monitoring of customer plafond; reconciliation and alignment of accounting records.Ensuring customer inquiries are resolved in a timely and effective manner, providing support in escalation processes when needed.Observing processes and trends across customer inquiries, identifying improvement opportunities, and contributing to an excellent customer experience.
Qualifications For The Role
Degree in Economics, Business Administration, or a comparable administrative field.Minimum 3 years of experience in similar roles, preferably in order management, customer support, and invoicing activities within structured organizations.Solid knowledge of customer service principles and practices.Good knowledge of MS Office tools.Good knowledge of SAP.Good written and spoken knowledge of English and Italian.Agile and proactive mindset, with the ability to work effectively in a team.Collaborative, solution‐oriented approach, with strong communication skills.
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