Ph3Responsibilities /h3 ul liCoordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and guests’ satisfaction. /li liMaximizing suites and rooms revenue and occupancy by monitoring rates and availability. /li liScheduling Front Office Team shifts. /li liMaintaining excellent professional relationships with all the guests, department managers and other colleagues, assuring accurate communication of all relevant information and guests’ requests to all departments. /li liPersonally welcoming VIP guests and habitués, anticipating their demands and needs. /li liPreventing and managing guests’ complaints. /li liAssuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audits. /li liAssuring a very high level of personal hygiene, behaviour and grooming standards of Front Office team. /li liSupervising cash accounting (payment of guest bills). /li liProviding top quality service culture in compliance with company standards (timely responding to requests, efficient and courteous check-ins, check-outs…). /li liSupervising guests’ incoming and outgoing correspondence (messages, e‑mail, etc.). /li liPerforming other reasonable duties as required by the general manager. /li /ul h3Requirements /h3 ul liMinimum 3 years of work experience preferably at a high‑level resort in the same role. /li liStrong and proven cashiering experience of point‑of‑sale systems. /li liStrong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style. /li liItalian and English confidence are mandatory; German language skills minimum B1 are also required. /li liHigh confidence with Microsoft Office Suite. /li liConfidence with resort management software such as Sihot/Protel or others is preferable. /li liCustomer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must. /li liHigh commitment to delivering exceptional guests service with a true passion for the hospitality industry. /li liPersonal integrity, with the proven ability to work in an environment that demands excellence, time and energy. /li liEthical approach to work. /li liLegal right to work in Italy. /li /ul h3Offer /h3 ul liFull‑time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation. /li liStaff house in the middle of the center of Salò. /li liCanteen and breaks. /li liHigh level learning activities. /li liFamily Friends discounts in the resort. /li liDiscount on SPA services. /li liStrategic position (just 1 km from the resort to Salò beaches, ferries pier, historic center and promenade). /li liCareer opportunities in a successful and international group. /li /ul pReferrals increase your chances of interviewing at DSR Hotel Holding GmbH by 2x. /p h3Seniority level /h3 ul liMid‑Senior level /li /ul h3Employment type /h3 ul liContract /li /ul h3Job function /h3 ul liManagement and Manufacturing /li /ul h3Industries /h3 ul liHospitality /li /ul /p #J-18808-Ljbffr