PWe’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. /ppUnder new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it! /ppAt Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business. /ppSo if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you! /ppstrongThe Role /strong /ppAs Aftersales Manager, you will be responsible for ensuring the smooth delivery of all aftersales services within Italy,from service, maintenance, and repairs to parts availability and warranty management. You’ll work closely with dealers, service teams, and internal departments to drive customer satisfaction, maximise operational efficiency, and grow aftersales revenue. /ppThis is a critical role with both strategic and hands-on responsibilities in shaping the customer experience and supporting long-term brand loyalty. /ppstrongKey Responsibilities /strong /ppstrongOperational Leadership /strong /pulliOversee the daily management of aftersales operations within Italyincluding service, repairs, warranty, and parts support. /liliMonitor and optimise service quality, workshop efficiency, and customer experience at all stages of the ownership journey. /liliEstablish and track key performance indicators (KPIs) such as customer satisfaction (CSI), first-time fix rates, and service turnaround times. /li /ulpstrongDealer Service Network Support /strong /pulliBuild strong relationships with the dealer network, ensuring alignment on aftersales processes, policies, and service standards. /liliSupport dealer workshops in driving operational excellence, technical capability, and high-quality customer interactions. /liliLead the implementation of aftersales campaigns, technical bulletins, and customer satisfaction initiatives. /li /ulpstrongCustomer Satisfaction Loyalty /strong /pulliMonitor and manage customer feedback to ensure the highest levels of satisfaction and swift resolution of issues. /liliWork collaboratively with sales and marketing teams to design customer retention programs and service offers. /liliAct as a brand ambassador for service excellence across the dealer and customer community. /li /ulpstrongCommercials /strong /pulliSupport the achievement of aftersales revenue targets by optimizing parts sales, service packages, and customer retention strategies. /liliImplement and maintain pricing strategies, service programs, and dealer incentive schemes to drive both profitability and customer value. /li /ulpstrongCollaboration Continuous Improvement /strong /pulliPartner with Product, Engineering, Quality, and Marketing teams to ensure aftersales readiness for new vehicle launches and model updates. /liliAnalyse service, warranty, and technical data to identify product or process improvement opportunities. /liliFoster a continuous improvement culture in both internal teams and the dealer network. /li /ulpstrongExperience: /strong /pulli5-8+ years of experience in an aftersales management or technical operations role within the Automotive or Motorcycle sector (Within Italy Region) /liliStrong understanding of workshop processes, technical problem-solving, warranty management, and customer service delivery. /liliExperience working directly with dealer networks and third-party service providers. /liliExcellent commercial awareness — able to balance customer satisfaction and business growth. /liliStrong analytical, leadership, and negotiation skills. /liliHighly customer-centric mindset with a passion for improving the ownership experience. /liliTechnical qualification or automotive engineering background is a strong advantage. /li /ulpWe know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.br/ppJoin us and see for yourself!br/ppPLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS /p #J-18808-Ljbffr