Support day-to-day system activities during and after system installation support which shall include but not limited to : user setup and security, management of configuration changes, and coordination of issue resolution between local IT Help Desk and Customer Support Line. Support querying the ESSENTRIS Global Database Repository (GDR) by creating, maintaining, and supporting daily, weekly, monthly and ad hoc queries / reports. Support ongoing development efforts to customize forms, capture new data elements, identify and analyze trends of clinical data. Support and develop plans for query / report delivery and present data and analysis to technical and clinical staff. Provide regional support to multiple facilities simultaneously. Provide assistance as needed to the Essentris Database Analyst in support of site or regional Global Database Repository query and or report needs. Shall complete tasks within reasonable and acceptable timeframes and per schedules. Serve as the local principal interface with the customer. Shall not be authorized to commit or obligate the company to perform any activities not defined and agreed upon in the contract. Establish and maintain effective professional working relationships with co-workers, and customers. Follow policies and procedures as described in corporate manuals and directives. Attend work each day during scheduled work hours unless on approved travel or time off. Carry out other duties as may be assigned or requested. J-18808-Ljbffr