PstrongNature and aim of the position /strong /ppbr/ppRefund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies. /ppbr/ppstrongMain duties and responsibilities /strong /ppbr/pulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulpbr/ppstrongMain KPIs /strong /ppbr/pulliNumber of refunded transactions /liliRefunding mistake ratio /li /ulpbr/ppstrongBackground and Education /strong /ppbr/pulliHelpful: a commercial background /liliHelpful: experience in face to face customer contact /liliHelpful: experience in managing tills /liliHelpful: airport, retail or front office experience /liliHelpful: customer service experience /li /ulpbr/ppstrongSpecific skills and knowledge /strong /ppbr/pulliMust be fluent in English. /liliOther helpful languages in order of relevance: Chinese, Arabic /liliMust be dedicated to service and customer satisfaction /liliMust be experienced in using office software /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliMust be able to handle stress /liliMust be nimble but thorough /liliMust be a good team player /liliMust be flexible in terms of working hours /liliPrevious working experience is a plus /li /ulpbr/ppstrongNote: /strong /pulliNo housing is provided for the position /li /ul