Why Join ALO?
Mindful movement is at the core of what we do.
It changes our guests' lives and community.
Studio-to-street: taking consciousness from practice on the mat into life.
ObjectiveThe Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO's business and guest experience strategy to life in the store.
Passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles.
North star: ensuring that guest experience in the store is exceptional.
ResponsibilitiesInvestigate and root cause sales opportunities, partnering with the General Manager to escalated process or system gaps.
Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education, supporting team members to address gaps through feedback and coaching.
Continue to build the client relationship daily with our customers.
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team.
Represent the business in meetings and on conference calls, in partnership with the General Manager.
Review, monitor, and partner with the General Manager to manage the budget, reporting and other business data; including metrics (e.g., expenses, sell-thru) and inform planning processes (e.g., quarterly business review and sales planning).
Future planning workflow business needs to protect optimal performance.
Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do.
Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team.
Establish internal & external pipeline through succession planning and recruitment strategy.
Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager.
Oversees the execution of certain deliverables on the ALO Sales & Service Model, protecting operational efficiency.
Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals.
Demonstrate an ability to navigate the organization with a balance of business need and brand culture.
QualificationsPrior leadership experience in retail or related industry.
Working knowledge of MS Office (Word, Excel, Outlook).
Extraordinary interpersonal and communication skills, both verbal and written.
Agile with ability to handle multiple tasks in a changing environment.
Highly motivated by driving business in a fast-paced, innovative environment.
Business owner mindset with an entrepreneurial spirit.
Independent work ethic, time management skills, and personal accountability.
Aligns with and embodies ALO's Guiding Principles.
Seniority Level: Mid-Senior level.
ScheduleThe Sales & Service Manager is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team.
Expect all full-time employees to be available for opening, closing and weekend shifts.
Diversity and Inclusion StatementAs an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process AdjustmentsIf you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements when completing your application or by emailing We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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