PpSky Italia s.r.l. is looking for its Content Technology Innovation Department based in Milan /p h3Video Cloud Support Engineering /h3 pSky is Europe’s leading entertainment company, serving more than 20 million customers across five countries. We offer the broadest range of high-quality content and use innovative technologies to provide the best possible TV, Digital, Broadband and Mobile experiences. /p pOur Sky Italia Distribution team is looking for a passionate Video Cloud Support Engineer to work across multiple systems focused on video acquisition, routing, encoding and processing for multiple broadcasting and streaming services in Italy, Germany, and UK. You will support video delivery across our multi‑platform ecosystem (DTH, OTT, IPTV, DTT), ensuring the highest possible video quality for all Sky customers. /p pThe role involves continuous service monitoring, identifying and mitigating performance issues by analyzing KPIs and acting accordingly to prevent service degradation. In collaboration with other operations and engineering teams, you will also support new business initiatives according to our work‑intake process, ensuring seamless implementation and optimal video experience. Responsibilities include diagnosing issues, implementing fixes, and validating results. /p pTo ensure consistent service availability, the role requires participation in on‑call shift rotations. /p h3Basic Qualifications /h3 ul liA degree in Media Technologies, Telecommunications, Computer Science Engineering, or a related technical field, or equivalent relevant experience /li liStrong, positive, and influential communication skills; ability to engage effectively with colleagues and coach others /li liFamiliarity with Linux and bash scripting /li liExperience with one or more programming languages such as Go, Python or Java /li liAbility to troubleshoot, identify root causes, and analyze logs /li liDemonstrated commitment to operational excellence /li liPrevious experience in development and/or technical support /li liAbility to work shifts as required to meet operational coverage needs /li liExcellent command of English (written and spoken) /li /ul h3Preferred Qualifications /h3 ul liGood knowledge of Broadcast IP standards and implementations, including SMPTE 2022, SMPTE 2110 /li liStrong knowledge of video compression techniques and transport stream analysis, including MPEG-TS structure, PID mapping, and timing validation /li liFamiliarity with major video and audio codecs (H.264/AVC, H.265/HEVC, AV1, AAC, Dolby Digital) and streaming formats such as HLS and MPEG-DASH /li liUnderstanding of cloud technologies (AWS, GCP) Experience with Container orchestrations (Docker, Kubernetes) /li liExperience using CI/CD tools and RESTful APIs Ability to work effectively with cross‑functional teams and adapt to different technical skill levels in a highly dynamic environment /li liCreative problem‑solving skills, especially when procedures are undefined or incomplete /li liExperience with monitoring and log aggregation tools (e.g., ELK Stack, Grafana, Dataminer, Zabbix, checkmk) /li /ul /p #J-18808-Ljbffr