PSDA Bocconi School of Management, founded in 1971, is a leading institution in business education, consistently ranked among the top business schools worldwide. As part of Università Bocconi, we are committed to excellence in teaching, research, and innovation, shaping global leaders through cutting-edge programs and impactful learning experiences. /ppAt SDA Bocconi, we foster a dynamic, inclusive, and international work environment where talent thrives. Our mission is to create and share knowledge that empowers individuals and organizations to drive meaningful change in business and society. We value integrity, diversity, collaboration, and continuous learning, making SDA Bocconi a stimulating and rewarding place to build a career. /ppbr/ppJoin us and be part of a community that values expertise, innovation, and a passion for excellence. /ppbr/ppbWe are looking for /b /ppbr/ppbCommunication Marketing – CRM Intern /b /ppbr/ppwho demonstrates strong proficiency with technological tools — primarily bMicrosoft Excel /b — and excellent attention to detail. /ppbr/ppbRESPONSIBILITIES /b /ppbCRM Data Management Analysis /b /pulliAnalyze and optimize processes for data entry, validation, and cleaning within the CRM system, including data collected through SDA forms and web applications /liliDevelop operational procedures to ensure correct Business Partner (BP) creation and updates, retrieve missing data, and standardize input processes for legal entities and, later, individuals /liliMonitor CRM data quality across Business Partner records and related activity data /li /ulpbData Upload Extraction /b /pulliSupport data uploads and extractions needed for analysis and database integration /liliShare proposed processes with stakeholders and test approved solutions /li /ulpbTesting Validation /b /pulliTest and validate procedures and reports before release to ensure accuracy and functional consistency /li /ulpbData Analysis Support /b /pulliConduct periodic analyses of CRM and related datasets, including socio-demographic and customer satisfaction analyses /li /ulpbr/ppbREQUIREMENTS /b /pullibAdvanced Microsoft Excel proficiency /b(mandatory) — datasets, formulas, pivot tables, reporting, data analysis /liliUniversity degree preferably in Marketing, Communication, Business, or related fields /liliAt least 6 months of international experience (study or work) /liliStrong written and verbal communication skills in Italian and English /liliInterest in CRM, digital marketing, and data analysis /liliAnalytical mindset with strong attention to detail /liliStrong teamwork and interpersonal skills /liliAbility to manage multiple tasks and deadlines /li /ulpbNice to have /b /pulliExperience with CRM platforms /liliBasic knowledge of marketing automation or campaign reporting /li /ulpbr/ppbWE OFFER /b /pulliA 6-month internship allowance of €1,000 gross per month and €8 meal vouchers per working day (Ticket Restaurant) /liliCompany PC and mobile phone /liliAccess to the SDA Bocconi training course platform /li /ulpbr/ppbPlace of work: /b /ppSDA Bocconi, Via Sarfatti 10 – 20136 Milan /pp(3 days in office + up to 2 days of smart working after the first month) /ppbr/ppbThe selection /b bprocess /b: if you will be shortlisted, you will be invited for an online interview. /ppBocconi is an equal opportunities employer. We welcome applications from all suitably qualified candidates who can enhance our culture and working environment. /p