Experteer OverviewIn this role you will lead and enable global CDM initiatives to shape, scale, and govern advanced CDM practices. You’ll support regions on high-impact programs that influence customer outcomes, revenue protection, and adoption. This is a strategic, non-operational leadership role focused on thought leadership, enablement, and cross‑region impact. You will drive playbooks, governance, and strategic initiatives such as AI enablement and automation to secure value for customers.Retribuzione / BenefitsAct as a global trusted advisor for complex, high‑risk customer engagements and provide executive-level guidanceSupport regions with Customer Readiness workshops, executive discussions, and critical escalationsLead end‑to‑end lifecycle ownership from contract signature through steady‑state operations and provide escalation support for delivery risksGuide regions on revenue realization, adoption levers, and expansion readiness in large engagementsEnsure compliance with contractual commitments and governance frameworks across regions, including risk management and escalation handlingDefine and maintain global CDM playbooks, frameworks, and best practices; contribute to AI, automation, and new engagement modelsResponsabilitàBachelor’s degree in engineering, information technologies, or MBA (preferred)Strong understanding of SAP Basis, system migration, or SAP application knowledgeKnowledge of SAP cloud and hybrid infrastructure and cloud operationsExcellent English communication with ability to present to management and technical audiencesProven ability to manage multiple engagements in parallelProactive problem solving mindset with customer‑first orientationStrong leadership, relationship‑building, and de‑escalation skillsExperience delivering SAP consulting projects in customer‑facing roles (10+ years) and project management leadership (7+ years)
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