XCMG is a global leader in construction machinery, committed to delivering innovative, reliable, and high-performance equipment solutions worldwide. To support our continued growth and expansion in the Italian market, we are looking for a proactive and organised Service and Spare Parts Manager to strengthen our service parts operations and enhance customer support performance.
Key Responsibilities
* Lead daily service department operations, including scheduling, workflow management, and technician development
* Collaborate with factory representatives to ensure warranty procedures are correctly completed and fully compliant
* Manage work orders, oversee the ordering of necessary spare parts, and ensure all required information is provided for work order closure and invoicing in accordance with company policies
* Develop and execute plans to achieve departmental goals in terms of accuracy, quality, and operational efficiency
* Maintain accurate and up-to-date records of incoming and outgoing materials and parts in internal systems
* Support sales teams by ensuring timely availability of spare parts for customers
* Manage and monitor returns, warranty parts, and defective components in accordance with company procedures
Your profile
* Previous experience in service operations, spare parts management, or heavy equipment industry
* Strong understanding of service workflow, spare parts processes, and warehouse processes
* Experience working with ERP systems is an advantage
* Strong organizational and problem-solving skills with attention to detail
* Good Italian and English communication skills and customer-oriented mindset
* Strong teamwork attitude, and ability to collaborate with internal teams and stakeholder
* Willingness to travel within Italian territory