REQ-10085473 - 24/03/2025 - Fraud Management - Milaan, Italië- ING Bank You will be working in a small team of fraud specialists responsible for determining the strategy of managing internal and eternal fraud at local level. You will be strengthening, with your competencies even the Global Fraud CoE. The fraud investigator is functionally responsible for the fraud strategy and management of fraud. You will be able to deliver your eisting epertise to projects but also get the great opportunity to discover all the challenges of managing fraud, for both internal as well as eternal fraud. The team is characterised as diverse, open & honest, epertise savvy and has a take it on and make it happen mentality. We closely work together with the Global Fraud Services Tribe which purpose is to realise the global fraud capabilities. Roles and responsibilities Based on the priorities, available time in the team and available epertise we will jointly assign projects/tasks. This means you will be able to work on a diversity of activities ranging from risk management activities, deep-dives, driving a guild or taskforce to success, to hands-on delivering epertise where needed. The responsibilities consist of: - Determining the ‘what’ (business standard) and ‘when’ (priority) for managing fraud; - Design and continuously improve effective and efficient control standards to be compliant to the policy; - Create the underlying procedures and monitoring of the implementation of the control standards; - Further develop the fraud community across ING Group and push for the realization of the strategic objectives (via Guilds and Taskforces); - Organise future proof and customer focused fraud management; - Report towards key stakeholders. How to succeed We hire smart people like you for your potential. Our biggest epectation is that you’ll stay curious. Keep learning and take on responsibility. In return, support you to develop into an even more awesome version of yourself. Furthermore, you have: 2 years relevant work eperience in a (comple) Agile environment, for eample as a Customer Journey E - pert, Product Owner, Risk Manager or Business Analyst preferably in the area of Fraud Management; - Relevant education at least at bachelor level; - Strong understanding of fraud threats in a dynamic environment; - Strong conceptual and analytical skills; E - perience in taking ownership of team’s processes, including vision, ideation, development, launch, growth, and maintenance; - The ability to separate main issues from side issues and deliver to promise; E - cellent stakeholder management; - You have the ability to engage and collaborate with a diverse range of (senior) stakeholders in multiple countries, you are culturally aware; - You pro-actively ask for feedback and don’t hesitate to give feedback to others; - Good command of the English language (verbal and written); - You display ING’s values and behaviours as described in the Orange Code; you are honest, prudent and responsible. You take it on and make it happen. You help others to be successful. You are always a step ahead. Duration: Permanent Location: Milan (hybrid) About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Super fle - ible smart working - Competitive base salaries and performance based bonuses - Diverse cultures & Innovative mindsets - International Environment - Commitment to sustainability - Lots of training development opportunities to help you grow - Lots of moments dedicated to physical and mental well-being - A special day off when it is your birthday: we call it doyourbirthday! - And of course we can’t forget: free water & coffee at the office! Our Commitment - Your place of work Eplore the area Questions? Just ask Elena Salvi - Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie s