We are seeking a skilled professional to fill the role of Customer Technical Support Specialist. This position is based in Italy and requires strong communication skills, technical knowledge, and the ability to work effectively under pressure.
The ideal candidate will have a high school diploma or equivalent and at least 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
Key responsibilities include providing exceptional support and assistance to customers, diagnosing and resolving technical issues, and building and maintaining strong relationships with customers.
This role is part of the Customer Care Organization and is based full-time onsite at our office in Cassina de Pecchi, Italy. The successful candidate will be a part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination.
Responsibilities:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements:
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders.
* Ability to travel 15% travel, overnight, within territory or locations
Benefits:
* This role offers a unique opportunity to work in a fast-paced, customer-centric environment and contribute to the success of our organization.
* As a member of our team, you will have access to ongoing training and development programs to enhance your skills and knowledge.
* You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
This is an excellent opportunity for anyone looking to advance their career in a dynamic and supportive environment.