Job Description
* Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
* Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
* Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
* Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
* Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
* Applies experience and skills to complete assigned work within own area of expertise
* Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
* Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
* Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
* Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
* Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
* Meet established timelines for pre-and post-sales activities.
* Works with a moderate degree of supervision
* Performs other duties as directed.
Qualifications
* High school diploma
* Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
* Under 1 years of related experience
* Business acumen and a sufficient understanding of business sales processes
* Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
* Experience managing internal systems and data sources
* Strong communication and administrative skills
* English proficiency preferred.
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