Position
We are seeking seasonal Client Advisors to join our team in Capri for the Sea Resort.
The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.
Job Responsibilities
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with colleagues in order to create a positive environment and pays attention to performance level
Receives and displays the products according to procedures
Constantly maintains a tidy working place according to the Company guidelines
Sales
Is responsible for the sales process following the Company standards
Provides and maintains a high level of customer service
Manages commercial relations with clients in order to ensure the highest level of satisfaction.
Client management & CRM
Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with supervisor support
Turns every touchpoint with customers into a positive situation, always promoting Brand image
Communicates to the Management the collected information regarding clients
Executes the follow up of clients’ requests
Product & Visual
Participates to product presentations
Deeply knows all products of his/her category and is updated on all the product categories in store
Ensures the appropriate care of the store
Profile
Experience as Client Advisor in a luxury boutique
Alignment with Azienda riservata brand and products
Strong luxury touch and approach
Excellent interpersonal and relationship building skills
Strong clientelling skills