Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.
As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
We can't wait for you to join us as we continue our mission to improve the world around us.
Information about Agilent is available at.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.
Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.
Join our dynamic organization to be a part of this rewarding and exciting work!
In this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our HPLC and GC systems.
Your main responsibilities will be to: • Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities • Contact customers in a timely manner and schedules service efficiently • Connect with manager and sales team to understand and meet customer needs and expectations • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures • Complete administrative paperwork and computer reports promptly and accurately • Address customer requests for service and communicate proactively before, during and after service This role combines remote work with regular travel to one of Agilent largest clients in Termoli, while also supporting further customers within the surrounding area or out of region.
A company car will be provided for your convenience.
Qualifications We are looking for an individual with the following background: • University degree in Chemistry, Biochemistry, Biotechnology or similar.
• Practical experience with HPLC and/or GC, gained either through technical support or as an end user of these systems.
• Preferred : 1–2 years of experience in liquid and/or gas chromatography within a pharmaceutical environment.
• Full proficiency in Italian and good level of English (especially reading