PFrom within the International Division of W Executive, we are currently recruiting for a leading bglobal specialist in solar energy solutions and power electronics /b. The company develops, manufactures, and services cutting-edge solar inverters, energy storage systems, and related technologies for utility-scale, commercial, and residential applications. This position will be based in bMilan, Italy /b. /ppbr/ppbOverview /b /ppbr/ppb The Service Team Leader /b will manage and guide the Field Service Engineer (FSE) team, ensuring smooth operations, high performance, and alignment with company objectives. This role combines technical expertise, operational oversight, and leadership, acting as the main escalation point for technical and customer issues while driving service quality and team development. /ppbr/ppbKey Responsibilities /b /ppbr/ppbTeam Leadership Development /b /ppbr/pulliLead, coach, and motivate the FSE team to meet performance targets. /liliDeliver training sessions for engineers and partners. /liliMonitor service tickets, providing feedback to address training needs and product improvements. /liliIdentify talent, define development plans, and foster a motivated, high-performing team. /li /ulpbr/ppbTechnical Operational Support /b /ppbr/pulliAct as the first escalation point for complex technical issues, both remotely and onsite. /liliTroubleshoot and resolve faults in plants. /liliOversee field testing of new products and support new process implementations. /liliProvide on-site commissioning, maintenance, and repair of inverters. /liliManage the service calendar and ticketing system, ensuring timely resolutions and compliance with safety regulations. /liliTrack KPIs, take corrective actions, and implement new performance metrics where needed. /li /ulpbr/ppbCustomer Stakeholder Engagement /b /ppbr/pulliServe as the main contact for escalations and technical inquiries from customers, partners, and employees. /liliHandle calls, process error reports, and ensure prompt issue resolution. /liliPrepare quotations, technical reports, and maintain accurate CRM documentation. /liliProvide regular operational and performance updates to the Head of Service. /li /ulpbr/ppbQualifications Requirements (M/F/D) /b /ppbr/pulli18th Edition certification, Bachelor’s degree, or equivalent technical training in electronics. /lili3+ years’ experience in team management, including KPI setting and performance management. /lili3+ years’ experience in customer service and installation, repair, or maintenance of electrical or power electronics systems. /liliStrong knowledge of high-voltage systems, measurement equipment, and safety regulations. /liliPrevious solar PV maintenance experience preferred. /liliProficient in MS Office; CRM experience a plus. /liliExcellent communication skills, customer-focused mindset, and strong problem-solving abilities. /liliReliable, adaptable, and highly organized. /li /ul