Social network you want to login/join with: (Senior) Customer Success Manager Italy, Bergamo Client: Location: Bergamo, Italy Job Category: Other EU work permit required: Yes Job Reference: 3147576622643675136337110 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) on our product usage. You identify potential obstacles in the onboarding process and work with customers and colleagues to resolve them. You manage upgrades of our solutions for existing clients. You help to improve our product and processes through close customer contact. Your profile You have at least 5 years of experience in digital (multi) project management, with proof of successful projects. You work in a structured and organized manner, even under stress, managing multiple tasks efficiently. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment. Experience in the automotive or software sectors is a plus but not mandatory. Why us? Be part of one of Europe's most exciting FinTech scale-ups. Benefit from extensive training and development opportunities to enhance your skills. Join an open, transparent culture where your ideas are valued. Possibility of remote work. Enjoy monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, the first all-in-one platform for digital payment management in automotive trade, streamlining payment processes and enabling fully digital, multi-method payments for car dealerships. J-18808-Ljbffr