PpIn GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for a Performance Management Manager. /p pGenerali Operations Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering services across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units. /p pAccountable for: /p ul liDefining and maintaining Group-wide performance framework, including KPIs and SLAs for SSC processes /li liCoordinating performance monitoring and reporting. /li liEnsuring outsourcing governance and vendor performance in line with contractual and Group standards /li liDriving continuous improvement programs and identifying optimization opportunities /li liProviding management reporting and insights to support strategic decision-making /li liDevelop and maintain the performance governance model ensuring alignment across Shared Service Centers and Business Units /li liMonitor operational performance through dashboards and analytics, identifying deviations and root causes /li liCoordinate performance review cycles, ensuring corrective actions and improvement plans are implemented /li liManage outsourcing performance and ensure compliance with defined SLAs and KPIs /li liConsolidate Group Shared Service Center performance reports for executive and functional leadership /li liActivate continuous improvement and standardization initiatives across service lines /li liFacilitate knowledge sharing and the adoption of best practices between Shared Service Centers and Business Units /li /ul h3Requirements /h3 h3Technical capabilities /h3 ul liPerformance management expertise: experience in setting up KPI frameworks, SLAs, and operational scorecards /li liData analytics and reporting: proficiency in using data visualization and BI tools (e.g., Power BI, Tableau, Excel) to monitor and report on performance /li liOutsourcing governance: understanding of service contracts, vendor management, and performance tracking /li liProcess improvement: knowledge of Lean / Six Sigma methodologies to identify and implement efficiency gains /li liProject management: ability to coordinate improvement initiatives, manage escalations, and ensure timely delivery of corrective actions /li /ul h3Strategic capabilities /h3 ul liAnalytical and problem-solving mindset: ability to interpret data, detect trends, and propose actionable insights /li liStakeholder management: ability to collaborate across Shared Service Centers, Business Units, and external partners /li liCommunication and influencing: strong written and verbal communication skills to convey results and recommendations to senior management /li liChange leadership: ability to lead and motivate teams through transformation and process optimization /li /ul h3Ideal Background /h3 ul li10+ years in performance management, business operations, or shared services governance /li liExperience in outsourcing management and/or continuous improvement initiatives /li /ul h3Company Profile /h3 pGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development, and welfare of modern societies. Over almost 200 years, we have built a multinational Group present in more than 60 countries, with 470 companies and nearly 80,000 employees. /p pGOSP – Generali Operations Service Platform is a joint‑venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group’s innovation and digitization strategy through the Cloud and shared platforms. Based in Italy, it has 6 branches across Europe and employs about 1,200 people. /p h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pProduct Management /p h3Industries /h3 pInsurance /p /p #J-18808-Ljbffr