RINA is currently recruiting for an IT Service Support Senior Advisor to join its office in Genoa (Italy) within the Global IT Operations Division.
Mission
The ideal candidate will assist our IT user support service and its initiatives/projects, aiming to actively contribute to build a world-class user support service maximizing RINA internal stakeholders satisfaction levels.
Key Accountabilities
1. Support in driving standardization and adherence to IT Service Management standards to maximize internal customer satisfaction
2. Plan and/or execute departmental projects, according to timeline and budget; manage risks, issues; prepare and ensure testing and UAT
3. Coordinate development teams as needed, acting as internal counterpart in development projects or initiatives involving external suppliers
4. Contribute in coordinate and streamline workplace/application maintenance, analyzing and proposing solutions for improving functionalities and performance
5. Manage, extend and promote the IT Knolwedge Base
6. Support internal and ISO27001 audits
7. Measure and timely report accurate KPI values
Education
Bachelor’s Degree in Engineering General or Computer ScienceMaster’s Degree
Qualifications
8. 5-years of work experience in IT sector
9. English B2 or higher
10. Nice to have: ITIL foundation certification and/or other IT certification
11. Strong top-down / botton-up approaches; analytics mindset, practical approach
12. Proficient in data analysis and good knowledge of visualization tools (e.g. Excel, Powerpoint, Power BI)
13. Knowledge of the following technologies/products: Project Management tools (example: MS Project) ServiceNow #LI-AV1
Competencies
14. MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
15. ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
16. MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
17. CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
18. EARN TRUST - Take everyone's opinion into account and remain open to diversity
19. PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
20. THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
21. PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
22. BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.