Job DescriptionEurofins BioPharma Product Testing is seeking an experienced, versatile and highly skilled IT Support Specialist to join our Team Europe based in Vimodrone (MI).This position requieres business travel to other sites if needed.Overall Objectives:Assist with the preparation and execution of the eLIMS-BPT deployment;Provide comprehensive software L1 support for eLIMS-BPT in Europe once deployed;Coordinate with infrastructure team to provide support for issues that go beyond software.Primary Responsabilities:LIMS SupportUnique point of contact for European SitesLevel 1 support: First point of contact (FPOC), classify request in ServiceNow, solve requests or transfer requests to relevant department (IT infra, Development)Escalate details of software issues to appropriate software development teams (US/IN)Provide data extractions to EU laboratories using SQLTSE servers, file servers, database administratorHardware management (Printers, label printers, scanner) – Coordination with Site Infrastructure teamsCoordinate deployment of Software UpdatesOther Assignments:Serve on eLIMS-BPT Deployment TeamPerform site assessments to determine infrastructure needs to support transition to eLIMS-BPTAssist in establishing necessary infrastructure to support eLIMS-BPT prior to deploymentWork with deployment team to coordinate UAT and other site validation activitiesQualificationsA relevant educational background in ITAt least 3 years of relevant work experience in a similar roleExcellent communication skills and excellent in English, verbally and in writingPro-active, service-oriented mindset and a strong focus on the quality of workFlexible and willing to work outside of core business hours when requiredAdditional InformationTo apply, it is necessary send a detailed Curriculum Vitae, specifying the authorization to process personal data. CVs without these requirements will not be considered.To learn more about Eurofins, please explore our website ,