Apply as Relationship Manager Diplomatic Clients
General Information
Job ID: 49257
Company: UniCredit Bulbank
Competence Line: Retail Banking
Country: Bulgaria
City:
Job Type: Professional
Functional area:
Working time model: Full-time
Type of contract: Labor permanent
Contact
At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build.
Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.
What you'll be doing
* Maintaining high level of business relations with Diplomatic institutions and their employees;
* Communicating with customers (SME and Individuals) in the entrusted portfolio remotely and on-site in embassies;
* Serving as the main point of contact for consultancy and service, with support from Call center (24/7);
* Supporting migration of customer service to digital channels - payments, utility payments, payroll, account statements in BBO;
* Assisting customers in branch for a comfortable service experience;
* Supporting branch employees in applying specific rules for diplomatic customers;
* Ensuring timely and remote compliance and KYC reviews;
* Selling bank products and conducting post-sales activities.
What you'll need to succeed
* Experience in banking products and processes, with a focus on sales and post-sales activities;
* Fluent in English (written and spoken);
* Knowledge of other foreign languages is an advantage;
What you'll get in return
* Performance bonuses
* Preferential loan terms
* 25 days holiday leave
* Additional holiday leave and birthday gift
* Additional day-off for volunteering
* Refer-A-Friend Program
* Flexible working hours & work from home options
* Additional health and life insurance
* MultiSport cards and access to fitness centers in our Head offices
* Corporate recreational facilities
About UniCredit Group
UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking a better tomorrow for our clients and our people across Europe. We serve over 15 million customers worldwide. Digitalisation and our commitment to ESG principles are key enablers for our service. They help us deliver excellence to our stakeholders and create a sustainable future for our clients, communities, and employees. We are an equal opportunity employer, fostering a workplace that values diversity and inclusion. We believe that diverse thinking and inclusive behaviors drive innovation, growth, and a positive work environment.
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