Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Milano for one of our top clients, a main actor in the Finance market.
This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.
As a Desktop Support Engineer, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.
Responsibility for the role:
* Support a diverse group of energetic users with varying levels of technical expertise and requirements;
* Provide both desk-side and remote support to end-users;
* Maintain Thin Client, Laptops, Mobile phones and focusing on functionality, end user experience, and efficient problem resolution;
* Install & troubleshoot end user equipment including: Computer hardware, Microsoft & third-party Software and Insurance applications (if need be), Mobile devices, Desk phones and printers;
* Manage and maintain conference room equipment;
* Creating/updating required technical documents for maintaining knowledge repository;
* Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, mobile phones, registering SIM card, account creation and access authorization based on provided policies;
* Manage and monitor the IT Support ticket queue.
Requirements:
* English communication proficiency;
* Microsoft end-user technologies (Windows 10 OS, Microsoft Office 365 suite application);
* Hardware/Software and Remote Support;
* End-user technologies;
* Good knowledge with Windows registry;
* Ability to troubleshoot software/hardware issues and provide timely resolution.
Advantages:
* knowledge of ServiceNow.
Why choose TATA?
TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.
our offer includes:
* multinational work environment
* permanent work contract
* competitive offer and benefits
* flexible and agile work environment
If you are ambitious, passionate with new technology and digital transformation, we look forward to receiving your application!