ICQA Operations Manager
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
Your role and responsibilities
- Support safety programs and ensure a safe work environment for all associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
- Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team
- Review and analyze customer complaints and defect data followed by development of corresponding action plans to reduce future incidents
- Plan for and identify root causes of inventory deviation via cause and effect analysis
- Participate and lead network-wide fulfilment & operations-focused quality initiatives
- Strategic planning and forecasting while assigning and directing work
- Lead and supervise a team of area managers and hourly associates in Inventory Control / Quality Assurance operations within the Fulfilment Centre
- Manage Area Manager(s) in ICQA functions and drive team performance
- Drive process improvements and team members’ ability to keep pace with rapid growth while motivating others and reducing employee turnover
- Gain expertise in key fulfilment centre process paths and exception handling; ensure process discipline across all shifts and departments
- Ensure KPIs are reviewed on a daily, weekly or monthly basis and perform control and quality analysis on behaviours/processes that could impact inventory integrity
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
- Work with Loss Prevention teams to establish influence and adhere to Loss Prevention policies and procedures
- Liaise with Operations Managers, Senior Operations Managers and General Managers to aid communication of all policies related to process discipline
- Support in interviewing and hiring new managers
Basic qualifications
- Bachelor’s Degree
- Demonstrated solid proficiency in time management skills alongside confidence in organizing vast amounts of data
- Proven ability to influence with varying levels of seniority within an organization
- Highly dependable and able to manage business functions that operate 24/7 (including holidays)
- A resilient, focused problem solver and self-starter with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
- Strong commitment to employee development as well as an exceptional level of dedication, motivation and intelligence
- Previous supervisory experience in a distribution or manufacturing environment
- Ability to communicate across all levels
Preferred qualifications
- Degree in a science or logistics-based discipline with a strong bias towards analytics and data would be advantageous
- Strong understanding of finance and accounting functions with a grasp of how inventory and accounts relate to each other
- Background in a logistics distribution or similar environment
- Previous Inventory Control and Quality Assurance Management experience
- Experience with Lean and Six Sigma methodologies and techniques
Equal Opportunity Employer
Amazon is an equal opportunities employer.
Employment Details
- Employment Type: Full-Time
- Vacation: 1
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