An Analyst I within the Risk Monitoring Team is responsible for executing day‐to‐day operations based on relevant policies and processes, specifically for fraud and dispute cases, and supporting the risk assessment and monitoring of our global e‐commerce merchants' portfolio. In this role, you will review alerts generated by our in‐house monitoring tools, perform analyses, liaise with internal and external stakeholders with the results of your findings, and document the results of your investigation on our case management tool. Through these reviews you may identify potentially fraudulent merchants or genuine merchants that are victims of fraud and seek to mitigate risks in both scenarios.
Responsibilities
- Demonstrate a proficient understanding of acquiring risks and maintain an in‐depth working knowledge of card scheme rules.
- Perform background checks on merchants, leveraging internal tools and external resources to assess merchants' businesses.
- Identify risky business practices by merchants and present appropriate mitigations while using a risk‐based approach.
- Create and communicate reports to relevant stakeholders on any risk concerns regarding merchants.
- Conduct analysis and investigation on any merchant's suspected fraudulent transactions using multiple resources.
- Suggest innovative ideas and feedback to enhance the process and infrastructure, striving for continuous improvement in acquiring risk monitoring operations.
Qualifications
- Bachelor's degree in Risk, Management, Finance, Business, Mathematics, Economics or equivalent, with a minimum of 1 year of experience in similar roles.
- Focused on structured processes, consistently striving for streamlined approaches to drive efficiency in acquiring risk monitoring operations.
- Skilled at working collaboratively and effectively communicating, positively influencing team members across various departments.
- Capable of adjusting to rapid‐paced and agile settings, prepared to operate within demanding timelines and schedules.
- Proficient in English (additional fluency in French is a plus).
- Knowledge or experience in the payment processing industry, financial services, or e‐commerce is beneficial.
- Demonstrates acute attention to detail.
Benefits
Hybrid working model with flexibility, offering three days per week in the office to support collaboration and connection.
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