Experteer OverviewIn this role you will develop and embed a clientelling culture across Spain and Portugal, driving engagement and loyalty.
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You’ll coach store teams to deliver personalised client experiences, support acquisition and retention, and translate global guidelines into localized plans.
You help steer high‑value relationships and collaborate with partners to optimize in‑store client engagement and business growth.
This is a hands‑on, cross‑functional role with a clear impact on client value and store performance.Retribuzione / BenefitsInspire and coach store teams to adopt a client‑oriented mindset and execute clientelling activities across the Southern European marketSupport daily in‑store clientelling execution to boost engagement, sales, retention and client base growthTranslate Global/Regional guidelines into a localized Client Animation plan aligned with market opportunitiesFoster relationships with Top Tier Clients and promote leadership in the local high‑end client segmentEnsure tools, plans and activities from Global/Regional teams are understood and implemented in‑storeMaintain data reliability for clienteling metrics and resultsCollaborate with Retail, Communications, PR and Merchandising to plan actions that enhance customer experience and growthPropose and implement clientelling activities tailored to the market to engage local clientsAct as the reference point on xlwpduy clientelling for Store Director/Manager and In‑store Clientelling ManagerSupport local events and gatherings and oversee clienteling budget allocation and monthly expendituresResponsabilità2/3 years of experience in similar roles within Fashion/Luxury brandsFluent in EnglishAnalytical capabilities and numeric attitudeStrong organizational, interpersonal and communication skillsAbility to manage multiple tasks and prioritize in a fast‑paced environment
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