Job Type
Hybrid\n
Job Summary
- Manages all Patients/Hospitals/Physicians related processes and documents
- Manages/supervises the logistic shippings & returns of the LifeVest spares and sets
- Creates/maintains relationships with the Hospitals to support with specific needs or information: shipping documents, manuals, declarations, patients' activations/dismissions, schedules, etc…
- Supports the Sales Team
- Interacts with Invoicing and Orders/Credit Collection Team
- Interacts with the Tech Support Team
- Interacts with ZOLL EMEA colleagues and German central warehouse
Essential Functions
- Patients records input into ERP
- Shipping document issuing
- Purchase Orders intake
- Inventory check on the national territory
- Inventory management: allocate medical device components
- Courier shipping management: check / order / monitor / ship / track medical device components
- Coordination and management of returning shipments; support on top urgent shipments
- Regular reporting, analyses and forecasting (ex. monthly reports on total number of shipments / returns / top urgent deliveries / open complaints / new LifeVest sets orders vs number of fittings, etc.)
- Quality Management – check and replacement of expiring items / damaged items
- Interaction with the German warehouse
- Communication with logistics partners
Required/Preferred Education And Experience
- Less than 1 year Previous admin/intern experience preferred
Knowledge, Skills And Abilities
- Good working knowledge of MS Office, especially Excel and confident with ERP systems
- Organized, precise, respectful, friendly, team oriented with well-developed interpersonal skills both internally with co-workers and externally with customers and business partners
- Goal-oriented thinking with a strong hands-on mentality and persistent approach
Preferred Languages
- Italian - Expert
- English - Advanced