Filling Product Support Expert is part of Q&TS. The job primarily takes place in the back office. The main function is to ensure operational follow-up and technical support for all filling products (combi and stand-alone technology), associated trade equipment (capper, etc.), and third-party line equipment, mostly on the mechanical side. The expert is responsible for internal and external validation.
Your Mission
* Execute troubleshooting on filling equipment, associated trade equipment, and line equipment;
* Support global product training by creating, updating, and revising technical questionnaires related to the FSE Qualification Program;
* Implement validation programs for the introduction of modifications, variants, O&U, and new products concerning filling equipment;
* Support the availability of field methods for installation, qualification, technical analysis, repair, and maintenance activities;
* Ensure the performance of commercially released filling equipment and lines;
* Oversee the application of retrofits on the filling product installed base as necessary;
* Participate in hotline team duties during weekends, if available for service;
* Conduct RCA on filling equipment issues, supporting recovery and corrective action plans;
* Enhance personal competencies on complete combi, trade, and line equipment technologies;
* Act as an assessor for FSEs during qualification programs, mainly at customer sites, and complete evaluation reports on time and in full;
* Participate in L3 and L4 equipment FAT, and assist with start-up and commissioning;
* Support FSEs during start-up and commissioning of L3 and L4 machines;
* Manage and resolve technical NC and PER issues through CEP.
Your Profile
* Minimum of 5 years of field experience or engineering experience in filling products and customer management;
* Knowledge of filling products (combi and stand-alone) and processes for PET, glass, and can applications;
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