Ph3Job Description /h3pAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. /ph3Consumer Care / Customer Care /h3pPermanent /ppCome join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. /ppJoin us in our exciting quest to build the future home! /ph3About the role /h3pIn this role, you will deliver the business results (Sales growth, Service development, Cost control) in the aftermarket channels (Independent service providers and Spare Parts Dealer). /ph3Location /h3pWe are looking for candidates based in Northern Italy. Travel is required to visit clients. /ph3What you’ll do /h3ulliTo execute the Commercial Plan (Spare Parts, Consumables Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target /liliTo ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.) /liliTo define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC) and secure the correct maintenance of the ISPs information database /liliTo audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan; /liliIn cooperation with Quality Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation. /li /ulh3Who you are /h3ulliRelevant experience in a similar role, preferably in the same industry /liliDegree in Business Administration or Economics will be considered as a plus /liliWillingness to take on responsibility and ability to drive topics independently /liliAbility in negotiation, business mindset and in managing cross functional initiatives /liliStrong analytical and problem-solving skills /liliVery good communication and stakeholder management capabilities /liliFluency in Italian is a must have. Fluent English will be considered as a plus /li /ulpAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /p /p #J-18808-Ljbffr