Overview
Experteer Overview In this role you will manage and resolve complex chargebacks, protecting customer trust and financial integrity. You will collaborate with cross-functional teams to improve processes, reduce cycle times, and enhance win rates. The position offers ownership and the chance to shape dispute handling in a fast-paced fintech environment. You’ll work on root-cause analysis and process improvements that prevent future chargebacks, contributing to the company’s mission of secure, accessible payments.
Responsibilities
* Manage full lifecycle of high-priority disputes and chargebacks from intake to resolution
* Conduct deep-dive analysis of disputes to identify root causes and patterns
* Propose and implement process improvements to workflows, SLAs, and quality checks
* Maintain expert knowledge of regulations and best practices related to chargebacks and consumer protection
* Collaborate with FinCrime, Customer Support, Legal, and Product to prevent chargebacks and improve customer experience
* Utilize and refine internal tools and reporting to monitor performance and risk metrics
Qualifications
* 3+ years in chargeback management, payment operations, risk operations, or similar in fintech/e-commerce/financial services
* Strong knowledge of EU regulations and consumer protection
* Proven dispute resolution expertise across different payment rails and channels
* Experience with operational platforms and case management systems
* Advanced data analytics skills to identify trends and inform decisions
* Strong communication skills for complex topics with technical and non-technical audiences
* Proficiency with dashboards and CRM/case management tooling
* High attention to detail, organizational skills, and problem-solving ability
* Ability to work independently and in a fast-paced, collaborative environment
Benefits
* Unlimited paid time off
* Flexible hybrid working system
* Extended parental leave
* Stock Option Plan
* International relocation support
* Competitive salary
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