FOR INTERNAL EMPLOYEES ONLY
The Customer Experience & Digital PMO supports key transformation initiatives within the Aftersales and Customer Experience domains.
The role contributes to project governance, planning, reporting, and cross-functional coordination, ensuring that initiatives are executed effectively and aligned with the Customer Experience & Digital Transformation roadmap.
This position is suitable for candidates with PMO or project coordination experience who are motivated to grow in transformation and digitalization programs.
MAIN ACCOUNTABILITIES:
* Support and coordinate cross-functional projects within the Customer Experience & Digital Transformation roadmap.
* Contribute to defining project scope, objectives, milestones, deliverables, and KPIs.
* Manage project governance activities, including reporting, risk tracking, timeline follow-up, and documentation.
* Ensure consistency of methodology and project standards across initiatives.
* Facilitate collaboration between business stakeholders, IT teams, and external partners.
* Contribute to the development and implementation of the new Aftersales Operating Model.
* Support data-driven analysis of customer journeys and operational processes to identify improvement opportunities.
* Promote the adoption of best practices in Project Management and digital transformation across the organization.
REQUIRED QUALIFICATIONS & SKILLS:
* 2–5 years of experience in PMO, Project Management, or Business/Process Transformation roles.
* Experience supporting cross-functional projects, ideally in digitalization, customer experience, or operations.
* Strong organizational and analytical skills, with attention to detail.
* Good communication skills and stakeholder management abilities.
* Knowledge of Agile and/or Waterfall methodologies.
* Proficiency with project management tools (e.G., MS Project, Jira, Confluence, Excel, PowerPoint).
* Fluency in English; Italian knowledge is a plus.
* Bachelor Degree
* Experience in automotive, industrial, consulting, or service sectors is considered an advantage.
* Previous experience in the automotive or service industry is an advantage but not required.
PERSONAL TRAITS:
* Structured and strategic thinking.
* Strong sense of ownership and accountability.
* Collaborative approach and ability to influence without formal authority.
* Curiosity, adaptability, and openness to innovation.
* Customer-centric and results-oriented mindset.