Ph3Job Title /h3 pTechnical Service Specialist /p h3Location /h3 pCastellanza (VA), Lombardy, Italy /p h3Job Overview /h3 pWe are looking for a qualified professional willing to be part of our Melt Shops Customer Service Team, with strong passion for technology and motivation to work within a multicultural and challenging environment. This role will ensure correct management of after‑sales activities, taking care of the customer's needs and providing valuable solutions in terms of spare parts, technical assistance, and modernizations aimed at improving plant conditions and performance. The candidate will be part of the EAF product line, within the Upstream Business Unit. /p h3Responsibilities /h3 ul liAddress customer issues and coordinate troubleshooting activities /li liGenerate customer service leads through regular visits and communications with customers /li liIdentify the most suitable technical solution enhancing customer performance and KPIs /li liRetrieve technical information from the plant to the RD and Technical Departments for product improvement /li /ul h3Requirements /h3 ul liHigh School Diploma or Bachelor's degree in engineering /li liPrevious experience in the steel making industry (min 2 years) /li liGood knowledge of office package (Excel, Word) /li liGood knowledge of English, writing and speaking /li liWillingness to travel /li /ul h3Employment Details /h3 pEmployment type: Full‑time /p pSeniority level: Mid‑Senior level /p pJob function: Mining /p h3How to Apply /h3 pInterested candidates in the position please apply by the Career section on Tenova website ( /p /p #J-18808-Ljbffr