Ph3Store Director (m/w/d) - Milan Via Verri /h3 pOne crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. /p pAt RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours. /p pbThe Opportunity /b /p pJoin RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design. /p h3Missions /h3 pbYour mission /b /p pbElevate Luxury Retail: /b /p ul liDrive Business Excellence: Implement strategies to elevate the luxury customer experience and achieve outstanding business results. /li liLead and Inspire: Build, manage, and develop a high-performing team dedicated to excellence. /li liOperational Mastery: Oversee flawless store operations, collaborating closely with HQ. /li /ul pbVIP Client Management: /b /p ul liExceptional Service: Ensure customer service exceeds expectations at every touchpoint. /li liCultivate Loyalty: Develop and maintain a loyal customer base using advanced CRM tools. /li liBrand Ambassador: Strengthen relationships with VIP clients and manage PR engagements. /li /ul pbBusiness Development Performance: /b /p ul liMaximize Sales: Drive sales performance, monitor KPIs, and implement strategic improvements. /li liMarket Insight: Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards. /li liPositive Culture: Foster a supportive work environment through goal setting, performance feedback, and team-building activities. /li liTop Talent: Attract, recruit, and develop the best talent in the industry. /li /ul pbClient Care Excellence: /b /p ul liPost-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges. /li liCustomer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty. /li /ul pbOperational Excellence: /b /p ul liSeamless Operations: Ensure smooth daily operations and effective cost control. /li liAdministrative Efficiency: Complete necessary paperwork and reporting accurately and on time. /li /ul h3Profil /h3 pbYour experience and skills /b /p pbBackground: /b /p ul liMinimum 10 years’ experience, preferably in luxury retail. /li liProven track record in managing a high-traffic store as a Store Manager. /li liExcellent interpersonal skills: effective communication both verbally and in writing. /li liStrong leadership skills with experience in training and coaching team members. /li liAbility to interact with clients in a sophisticated manner. /li liProficiency with digital tools and POS systems. /li /ul pbEducation: /b /p ul liUniversity degree (e.g., bachelor's) in a related field. /li /ul pbAdditional Skills: /b /p ul liExcellent problem-solving skills and the ability to make sound decisions under pressure. /li liStrong organizational skills with the ability to multitask effectively. /li liA proactive and innovative approach to improving store processes and customer experiences. /li liFluency in English and local language, additional languages are a plus. /li /ul pbOur offer /b /p ul liA competitive salary based on your experience withadditionalprofit sharingscheme /li liLunch Tickets 9€ per day /li liStaff discount on RIMOWA products as well as regular LVMH Family Friends offers /li liYour own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract) /li liFinancial and psychological support through the LVMH Heart Fund /li liAn international and exciting environment within the LVHM Group /li liExciting projects and individual career development opportunities /li liRegular product leadershiptrainings to continuously expand yourknow-howin the luxury segment /li /ul pbReady to Elevate Your Career? /b /p pJoin a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA! /p pGet to know us in advance on Instagram and Twitter: @RIMOWA or on /p /p #J-18808-Ljbffr